One of the core philosophies of Semper Tek, Inc. is to provide excellent customer service to our clients. Consistent and high-quality customer service is only possible when our personnel are able to be organized, proactive, informed, and collaborative. Since our firm has job sites throughout the southeastern part of the United States, it was hard to find ways for all involved parties to have the same information at the same time to be able to make the best informed decisions. Now that we began using Procore Project Management Software, we are able to achieve high level collaboration resulting in excellent customer service with greater ease to our personnel. This results in an even better experience for our clients.
This cloud-based software provides opportunities for home office staff and field personnel to see all information and documents related to a specific job with ease. It allows for collaboration not only with our firm’s employees, but also with the client, if they so choose to engage within the software. This type of information sharing not only creates trust and partnership, but it also increases productivity, responsiveness, and can positively impact schedule and budget for a project.
Semper Tek, Inc. will be using Procore for each awarded project in 2017. Our firm is consistently seeking out ways to improve the level of service we can provide our clients so that we can reach our goal of being the premiere Service-Disabled Veteran-Owned Small Business General Contractor in the southeast region.